Dryer begins to make a rumbling noise.
November 17, 2011 AM
First visit by American Home Shield. Dryer parts are ordered.
November 17, 2011 PM
Washing machine fills up with water and will not drain. Landlord schedules repair with Sears.
December 3, 2011
Sears makes first visit to inspect washing machine. Orders lid switch and timer.
December 5, 2011
Dryer parts come in. Dryer is fixed. (1 POINT: Home Shield)
December 10, 2011
Tenants at local laundromat threshold. Out of quarters.
December 22, 2011
Sears make second visit. Installs lid switch. Realizes timer is missing.
December 28, 2011
Appointment scheduled. Tenant worked from home to accommodate. Sears did not show up. Called at 6pm but tenants already left due to plans that evening.
January 4, 2012
Sears makes third visit. Installs timer but notices a leak.
January 25, 2012
Appointment scheduled but parts are not in. Forced to cancel.
February 6, 2012
Sears makes fourth visit. One man arrives. Says its a two man job. He leaves.
February 9, 2012 AM
Fifth visit by Sears pending.
Sears cancels scheduled appointment. Doesn't appreciate tenant's frustrated sarcasm when asking if there is a Frequent Customer program that could give us visit priority.
February 9, 2012 PM
February 16, 2012 AM
Fifth visit by Sears pending (seventh scheduled)
February 16, 2012 PM